We are committed to protecting your privacy and ensuring the security of any personal information you provide when using our website. This privacy policy explains how we collect, use, and protect the information you provide to us. By using our website, you consent to the practices described in this policy.
Information we collect
We may collect the following types of information when you use our website:
- Name
- Contact information, including email address and phone number
- Demographic information, such as postcode, preferences, and interests
- Other information relevant to customer surveys and/or offers
Legal basis for processing
We collect and process your personal information based on the following legal grounds:
- Performance of a contract: We process personal data to fulfill our obligations to you when you make a purchase or use our services.
- Consent: With your explicit consent, we may use your personal information for marketing communications and promotional purposes
Use of personal information
We use the information we collect to understand your needs and provide you with a better service, including but not limited to:
- Internal record keeping
- Improving our products and services
- Sending promotional emails about new products, special offers, or other information we think you may find interesting
- Contacting you for market research purposes
Sharing personal information
We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, subject to appropriate data processing agreements.
International transfers
In certain cases, personal information may be transferred to and processed in countries outside the UK or the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
Retention of personal information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. The criteria used to determine the appropriate retention period will vary depending on the nature of the data and the purposes for which it is processed.
Data subject rights
You have the right to:
- Access and obtain a copy of your personal data
- Rectify inaccurate or incomplete personal data
- Erase your personal data, subject to legal obligations
- Restrict or object to the processing of your personal data, in certain circumstances
- Withdraw your consent for processing personal data when consent is the legal basis for processing
- Lodge a complaint with the supervisory authority
To exercise these rights or if you have any questions or concerns about the processing of your personal information, please contact us.
Security
We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online, including but not limited to encryption, firewalls, access controls, and regular security audits.
Cookies
Our website uses cookies to analyse traffic and improve user experience. A cookie is a small file that asks permission to be placed on your computer’s hard drive. By agreeing to our use of cookies, you consent to the collection and processing of your personal data in accordance with our Cookie Policy.
If you would like to change your consent then please use link below:
Change or withdraw cookie consent
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have any control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. Exercise caution and review the privacy statement applicable to the website in question.
Children’s privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately so that we can take appropriate action.
Changes to this policy
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We will also notify you of any material changes to this policy via email or other means.
Contact us
If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us.